FAQ

What is your Return Policy?

We do not offer refunds. We offer 14 days for exchange or store credit. Items must be returned with tags attached in unworn/undamaged condition. Return shipping is the responsibility of the customer. Absolutely no returns on custom orders.

Can I pick up my order?

Yes! We offer free local pick up from our store which is located at 673 Topsail Road (same plaza as Freshii, Massage Addict, and Atlantic Cannabis). Select the "Local Pick Up Option" at check out and you will receive an email or a phone call when your order is ready for pick up. Please remember to check your junk mail as our emails may end up there.

Can you ship my order?

Yes! Our orders are shipped via Canada Post and UPS. Shipping rates are calculated at check out. Once items have left our shop, we are not responsible for shipping delays.

Do you do custom orders?

Yes! You can place a custom order through our "Custom Orders" tab. Please write detailed notes in the notes section at check out, or send us an email at hello@saltwaterdesignsnl.com with photos and/or information on the design you are looking to have made. Please allow extra time for custom orders.

How long do orders take?

This varies depending on overall demand, product availability, etc. Typically orders can take anywhere from 2-14 business days for production. Please note that this is in addition to shipping fulfillment times. Please add the "RUSH" option for an additional $10 if a rush is needed on your order. 

Sales and Promotions FAQ

Can I use a discount from a promotion on a past or pending order?
No, sales and promotions are only valid for new orders. They cannot be applied to past or pending orders.

How do I use a discount or promotion?
Apply any discount codes or follow the promotion instructions at the time of placing a new order in the discount code section at checkout. Discounts cannot be applied retroactively.

Are there any exceptions to this policy?
No exceptions. Discounts and promotions are only valid for new orders placed after the promotion starts.

How long do promotions last?
Promotions are valid only for the specified period. Once the promotion ends, it is no longer valid.

Are there additional terms for promotions?
Yes, some promotions may have extra terms such as minimum purchase requirements or exclusions. Check the specific terms of each promotion.

If you have any other questions, please contact our customer support team at saltwaterdesignsnl@hotmail.com